Bookings and Refund Policy
1.1 All payments are made in full either through the club's websites online booking platform or by debit or credit card, before the start of the game.
1.2 If payments are made through the club’s website, they are processed through ClearAccept who are an FCA regulated card payments acceptance programme.
2.1 Cancellations made by Players:
2.1.1 Cancelled more than 24 hours prior to the first tee time – Tee time to be re-arranged or full refund to be offered.
2.1.2 Cancelled within 24 hours prior to the first tee time – Tee time to be re-arranged and no refund will be offered.
2.2 Cancellations made by the Clubs Management:
2.2.1 Tee times to be re-arranged or full refund to be offered.
If the course is closed on your day of play (as deemed by the management), no person may play on the course and all bookings are cancelled. It is up to the individual(s) concerned to re-book their tee time(s) or request a refund by emailing, calling or in person at the course.
2.3 Cancellations during play:
2.3.1 If a golfer(s) chooses to play a 9-hole or 18-hole round of golf, then the weather worsens and the golfer(s) decides not to continue, no refund will be given.
2.3.2 If the golfer(s) chooses to play a 9-hole or 18-hole round of golf, and in the event of any unforeseen circumstances the golfer(s) decides not to continue, no refund will be given.
2.3.3 If during your round the course becomes unplayable through severe weather, as deemed by the management you will be entitled to a 100% voucher off your next visit.
Refunds will only be offered for the following conditions as detailed in the above sections:
3.1 Cancelled by player(s) more than 24 hours prior to first tee time – Tee time to be re-arranged or full refund to be offered. (please see 2.1.1)
3.2 Cancelled by course management at any time. – Tee time to be re-arranged or full refund offered. (please see 2.2.1)
4.0 GENERAL TERMS
4.1 Tee times are bookable 21 days in advance.
4.2 Where concession rates are applicable for Under 18-year olds, Network Golf, County Cards, BIGGA & PGA members, a valid proof of membership or age for under 18 year olds must be provided on arrival. Failure to present relevant proof of eligibility will result in appropriate fees being charged.
4.3 Routine course maintenance takes place throughout the year. Due to unforeseen climatic changes, we are unable to confirm when these works will be taking place. No refund will be given due to course maintenance activities.
4.4 Tee-mats and/or winter greens may be in operation at times during the year. No refunds will be given in these circumstances.
4.5 All players must present at reception on arrival.